Terms of Service
Effective [EFFECTIVE_DATE]. Contact: support@twinbridge.io
1. What you are agreeing to
By installing TwinBridge on your Shopify store you accept these terms. If you do not accept them, uninstall the app; nothing is charged until you choose a paid plan.
2. What the service does
TwinBridge keeps products, stock and orders in step between your Shopify store and one eBay seller account on the eBay US marketplace. It publishes and updates listings, pushes stock changes, imports eBay orders into Shopify, and reports differences between the two sides for you to resolve.
It is an integration app, not a sales channel: your eBay listings remain yours, sold through eBay, under eBay's rules.
3. What you need to have
- an active Shopify store;
- an eBay seller account you are entitled to connect;
- products with SKUs. SKUs are how the two sides are matched — items without one cannot be linked.
You are responsible for the accuracy of what you publish, for complying with eBay's policies, and for the tax and legal obligations of your own sales.
4. Plans and charges
| Plan | Products | Price |
|---|---|---|
| Free | up to 500 | €0 |
| Growth | up to 5,000 | $29 / month |
| Pro | up to 25,000 | $79 / month |
| Scale | up to 100,000 | $149 / month |
- You are never charged per order, on any plan, including the free one. Order volume does not affect your price and is not counted against a limit.
- Every plan includes full automatic synchronisation. Paid plans differ only in how many products they cover.
- Billing runs through Shopify Billing and appears on your regular Shopify invoice. We never handle your card details.
5. Your terms do not get worse
The plan and limits you subscribe on are recorded for your shop when you subscribe. If we later raise prices or tighten limits, your shop keeps what it had. Tightening applies to new installations only. If we relax a limit, the change can apply to everyone.
The app shows you your own actual limits, not a price list — so what you see is what applies to you.
6. Reaching a plan limit
Nothing already synchronised stops working. Stock, prices and orders keep flowing for every item that is already live. New products simply wait until you upgrade or free up slots. We do not stop synchronising what is already selling.
7. Cancelling and refunds
- Cancel at any time, in one action on the billing page. No email, no support ticket, no retention flow.
- Uninstalling cancels the subscription immediately.
- If you cancel or uninstall part-way through a paid period, write to support@twinbridge.io and we will refund the unused remainder. We say "on request" deliberately: an automatic promise we executed by hand would be a promise we might fail to keep.
8. What we do not promise
We state this plainly because the alternative is a disappointed merchant:
- We do not promise more sales, more visibility, or better search placement. Nothing in this app influences eBay's ranking, and we will not imply it does.
- We do not promise instantaneous synchronisation. Changes are pushed as they happen and verified by reading the value back. On top of that a full check against eBay runs every night; during your first day after connecting, the listings we linked to your existing eBay items are re-checked every 20 minutes. If something is lost, the difference is shown, not hidden.
- We do not promise uninterrupted service. Shopify, eBay and our own infrastructure can fail. What we do promise is that you find out from us: if no synchronisation cycle succeeds for about an hour and a half, you get an email.
- We do not promise 24/7 support. See section 10.
9. Availability, suspension and termination
We may suspend or terminate access if the app is used to breach eBay's or Shopify's rules, to attack the service, or in a way that endangers other merchants' data. Where we can give notice, we will.
You may stop using the service at any time by uninstalling.
10. Support
Support is provided by the developer who built the app, by email at support@twinbridge.io, normally within a few hours, every day. This is not a 24/7 help desk and we do not describe it as one.
When you write in, diagnostics about your synchronisation are attached automatically — you do not need to collect screenshots or logs.
11. Liability
The service is provided as it is. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the service in the three months before the claim. We are not liable for lost profits, lost sales, or for decisions eBay or Shopify make about your account.
Nothing here limits liability that cannot be limited by law, including your statutory rights as a consumer where they apply.
12. Changes to these terms
Changes that affect price, limits or what the service does are emailed to the address Shopify holds for your shop before they take effect, and existing shops keep their recorded terms as described in section 5. Editorial corrections are published with an updated effective date.
13. Law and jurisdiction
These terms are governed by the law of Latvia. Disputes are subject to the courts of Latvia, without prejudice to mandatory consumer protections in your own country of residence.